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Prohibited Items Policy

Last updated:

Effective Date: March 1, 2026  |  Last Updated: March 1, 2026

1. Purpose and Scope

This Prohibited Services Policy ("Policy") sets out the categories of services, goods, and conduct that are not permitted on the Handlr Platform ("Platform"). This Policy applies to all Service Providers, Customers, and other users of the Platform.

The purpose of this Policy is to:

  • Protect the safety, health, and wellbeing of Customers, Service Providers, and the general public;

  • Ensure compliance with applicable Philippine laws, regulations, and government issuances;

  • Maintain the integrity and trustworthiness of the Handlr Platform;

  • Meet the content and safety requirements of application distribution platforms, including the Google Play Store and Apple App Store; and

  • Prevent the Platform from being used as a vehicle for illegal, harmful, or exploitative activities.

This Policy is non-exhaustive. Handlr reserves the right to update this Policy at any time in response to changes in applicable law, new government issuances, or evolving platform safety requirements. Service Providers will be notified of material updates through the Platform at least seven (7) days before they take effect.

2. Pre-Listing Enquiry Process

Service Providers who are uncertain whether a particular service they wish to offer falls within this Policy are strongly encouraged to seek clarification from Handlr before listing the service on the Platform.

To submit a pre-listing enquiry:

  • Submit a written description of the proposed service to support@handlr.ph or through the in-app help channel

  • Include the service category, a description of what the service involves, and any relevant licenses or certifications you hold

  • Handlr will respond within seven (7) business days with a written determination on whether the service is permitted

A written clearance from Handlr for a specific service does not waive Handlr's right to remove the listing if circumstances change or if the service is subsequently found to violate applicable law.

3. Absolutely Prohibited Services and Conduct

The following are absolutely prohibited on the Platform under all circumstances. No exception, waiver, or clarification can be granted for these categories. Service Providers who offer, facilitate, or are found to have engaged in any of the following will be subject to immediate and permanent platform access revocation and may be reported to the appropriate authorities.

3.1 Services Involving Illegal Products or Activities

Illegal goods and contraband [RA 9165, RA 10591, PD 1866, RA 9147]

The offering, sale, delivery, or facilitation of any product, substance, or item the possession, sale, or distribution of which is prohibited under Philippine law. This includes but is not limited to: prohibited drugs and controlled substances under RA 9165 (Comprehensive Dangerous Drugs Act); unlicensed firearms, ammunition, and explosives under RA 10591 (Comprehensive Firearms and Ammunition Regulation Act) and PD 1866; wildlife and protected species under RA 9147 (Wildlife Resources Conservation and Protection Act); and smuggled goods under RA 10863 (Customs Modernization and Tariff Act).

Counterfeit currency and financial instruments [RPC Arts. 163–169, RA 8484]

Any service involving the production, distribution, exchange, or use of counterfeit Philippine currency or foreign currency, counterfeit government documents, falsified checks, or any other fraudulent financial instrument. Includes the production or sale of fake receipts or invoices intended for tax evasion.

Stolen property [RPC Arts. 308–312]

Any service involving the handling, transportation, storage, concealment, sale, or disposal of items believed or known to be stolen, unlawfully taken, or unlawfully obtained. Service Providers who accept a job and then discover that the property involved appears stolen must decline to continue and report the matter through the Platform.

Trespassing and unauthorized access [RPC Arts. 280–281, RA 10175]

Any service that requires the Service Provider to enter, remain in, or access private property, government property, or restricted areas without lawful authority or the explicit consent of the property owner or authorized administrator.

3.2 Adult, Sexual, and Exploitative Services

Sexual services [RA 9208 (Anti-Trafficking in Persons Act), RA 9775 (Anti-Child Pornography Act), RPC Arts. 202, 340]

Any service that involves sexual conduct, sexual acts, nudity for sexual purposes, sexual stimulation, adult entertainment, or any form of prostitution or sex work, whether offered directly or indirectly through the Platform. This prohibition applies regardless of the description used to categorize the service.

Content involving minors [RA 9775, RA 11930 (OSAEC Act), RA 9208]

Absolutely prohibited: any service involving the creation, distribution, possession, or facilitation of child sexual abuse material (CSAM) or any content that exploits, abuses, or endangers individuals under the age of 18. This includes online sexual exploitation of children (OSEC) and related activities.

Human trafficking facilitation [RA 9208 as amended by RA 10364, RA 11862]

Any service that facilitates, enables, promotes, or benefits from the trafficking, exploitation, or abuse of persons, including the recruitment, transportation, harboring, or receipt of persons through force, fraud, or coercion for the purpose of exploitation.

3.3 Services Posing Danger to Health or Safety

Hazardous food and substances [RA 10611 (Food Safety Act), RA 9711 (FDA Act), RA 9165]

The preparation, handling, delivery, or sale of food items that are expired, adulterated, contaminated, mislabeled, or otherwise hazardous to human health. Includes the distribution of unregistered food supplements, pharmaceutical products without valid FDA registration, and substances that simulate controlled drugs.

Unlicensed medical, health, and quasi-medical services [RA 2382 (Medical Act), RA 9173 (Nursing Act), RA 5527 (Physical Therapy Act), PRC regulations]

The performance of medical procedures, medical diagnosis, prescription of medications, or any activity that constitutes the practice of medicine, nursing, midwifery, pharmacy, dentistry, physical therapy, or other regulated health professions without a valid and current PRC license. Includes: unlicensed cosmetic procedures (e.g., injections, laser treatments); unverified dietary, medical, or nutritional advice represented as professional medical advice; and representation as a licensed health professional without a valid PRC registration.

Dangerous structural or civil works without permits [PD 1096, RA 184 (Electrical Engineering Law), RA 8495 (Master Plumbing Act)]

Structural, electrical, or plumbing work that requires a permit under the National Building Code (PD 1096) or Philippine Electrical Code performed without a valid building permit, electrical permit, or sanitary permit. Service Providers offering these categories must hold the relevant professional license (e.g., PRC Licensed Engineer, Master Electrician, Registered Master Plumber).

3.4 Services Involving Destruction of Property

Destruction or damage of private property [RPC Arts. 327–331]

Any service whose purpose or likely outcome is the deliberate destruction, defacement, or damage of private property without the lawful authorization of the property owner. This does not prohibit legitimate demolition services where the SP holds the necessary permits and the Customer has provided written authorization.

Vandalism and graffiti [RA 10066 (National Cultural Heritage Act), local ordinances]

Any service involving the unauthorized marking, painting, or defacement of public or private property, including walls, vehicles, structures, or public infrastructure.

4. Regulated Services — Permitted Only With Valid Credentials

The following categories of services are permitted on the Platform only where the Service Provider holds a valid and current professional license, business permit, or government accreditation specifically required for the service. Service Providers must upload evidence of the relevant credential during registration and must keep it current. Handlr reserves the right to verify credentials at any time.

4.1 Regulated Professional Services (PRC License Required)

  • Engineering services (civil, electrical, mechanical, sanitary): valid PRC license required

  • Architecture and interior design: valid PRC license required

  • Licensed electrical work: Master Electrician (ME) or Professional Electrical Engineer (PEE) license required; permit required for covered works

  • Licensed plumbing work: Registered Master Plumber (RMP) license required for covered works

  • Nursing and caregiving services: PRC Nursing license required for clinical nursing services; TESDA NC II required for professional caregiving

  • Nutritional and dietary consultation: PRC Nutritionist-Dietitian license required for clinical services

  • Veterinary services: PRC Veterinary license required

  • Legal services

4.2 Regulated Business Services

  • Food preparation and catering: valid Food Safety Certificate (per RA 10611) and applicable LGU business permit required; food handlers must have a valid health certificate

  • Security services: valid license from the PNP Supervisory Office for Security and Investigation Agencies (SOSIA) required for security-related services

  • Money and valuables transport: Bangko Sentral ng Pilipinas (BSP) accreditation and/or PNP license required

5. Prohibited Conduct and Platform Misuse

In addition to prohibited service categories, the following conduct by any Platform user is prohibited:

5.1 Misrepresentation

  • Falsely representing qualifications, licenses, certifications, or experience on a Platform profile or in communications with Customers

  • Using photographs, reviews, or testimonials that do not accurately represent the Service Provider's own work or credentials

  • Creating multiple accounts to evade a Platform ban or circumvent verification requirements

  • Falsely representing a service category to avoid detection under this Policy

5.2 Financial and Fraud-Related Conduct

  • Accepting payment for services and knowingly failing to perform them (advance fee fraud)

  • Inflating prices or misrepresenting costs after a service has commenced

  • Processing card transactions without Customer authorization

  • Money laundering or using the Platform to legitimize proceeds of crime

5.3 Harassment and Discriminatory Conduct

  • Harassment, intimidation, threats, or abuse directed at any Customer, Service Provider, or Handlr personnel

  • Discriminatory conduct based on race, ethnicity, religion, gender, sexual orientation, disability, age, or national origin, in violation of applicable Philippine anti-discrimination laws

  • Unwanted physical contact, sexual harassment, or any conduct constituting an offense under RA 11313 (Safe Spaces Act)

5.4 Data and Privacy Violations

  • Collecting, recording, or using Customer personal data obtained through the Platform for any purpose other than performing the booked service

  • Photographing or recording Customers, their property, or any person at the service location without explicit consent, in violation of RA 9995 (Anti-Photo and Video Voyeurism Act)

  • Sharing, selling, or disclosing Customer contact information or location data to any third party

  • Using Customer contact details obtained through the Platform to solicit off-platform transactions

5.5 Platform Integrity

  • Manipulating, purchasing, or incentivizing fake reviews or ratings

  • Using automated tools, bots, or scripts to interact with the Platform

  • Attempting to circumvent Platform fees, algorithms, or access controls

  • Off-platform solicitation of Customers introduced through the Platform, in violation of the Terms of Use

6. Enforcement and Consequences

6.1 Graduated Enforcement Framework

Handlr applies a graduated enforcement approach based on the nature and severity of the violation:

SeverityExamplesConsequenceMinor / First offence in good faithListing an ambiguous service in wrong category; minor profile inaccuracy; unclear service descriptionWritten warning + mandatory correction within 5 business days. No access restriction.ModerateOffering a regulated service without uploading credentials; repeated minor violations; off-platform solicitationTemporary suspension of account visibility (7–30 days) + written notice. Right to appeal within 14 days.SeriousRepeated prohibited service listing; fraud against a Customer; serious harassment; data privacy violation; misrepresentation of credentialsPermanent revocation of platform access + notice within 24 hours. Appeal available within 14 days. Potential referral to relevant authorities.Absolute / Zero ToleranceCSAM; human trafficking; prohibited drugs; adult, sexual exploitative services; armed robbery or violence against a user; any conduct involving a minorImmediate permanent ban. No appeal. Mandatory reporting to PNP/NBI/PICACC. Preservation of evidence for law enforcement. No fee refund.

6.2 Appeal Process

Service Providers or Customers whose accounts have been suspended or revoked for moderate or serious violations may submit an appeal by:

  • Submitting a written appeal through the Platform's official support channel within fourteen (14) calendar days of receiving notice of the enforcement action

  • Stating the specific grounds for the appeal and providing any supporting evidence or explanation

Handlr shall review the appeal in good faith and provide a written response within ten (10) business days. The appeal process is a feature of Handlr's marketplace governance framework and does not constitute an employment grievance or disciplinary process.

Appeals are not available for Zero Tolerance violations.

6.3 Mandatory Reporting Obligations

Where Handlr discovers or receives credible information of activities that may constitute a violation of Philippine law, Handlr shall report such activities to the appropriate government authority as required by applicable law. This includes but is not limited to reporting obligations arising under laws governing child protection, cybercrime, dangerous drugs, firearms regulation, human trafficking, anti-money laundering, and data privacy. Handlr shall cooperate fully with any lawful investigation, order, or request for information from a competent government authority in connection with such matters.

7. Reporting a Violation

Customers, Service Providers, and members of the public may report suspected violations of this Policy through the following channels:

  • In-app reporting: Use the "Report" function on any Service Provider profile, job listing, or in-Platform message

  • Email: admin@handlr.ph

  • Platform support: In-app Help Center

All reports are reviewed by Handlr's Trust and Safety team. Reports may be submitted anonymously, though providing contact information allows us to follow up if additional information is needed.

Handlr does not tolerate false or malicious reports made with the intent to harm another user. Users who are found to have submitted knowingly false reports may themselves be subject to enforcement action.

8. Contact

For questions about this Policy, to seek clarification on whether a specific service is permitted, or to report a violation, contact:

Handlr Technologies Inc.
Email: admin@handlr.ph
In-app: Help Center → Report a concern
For urgent safety matters: 09478882030

This Policy is reviewed and updated periodically. The current version is always available on the Handlr Platform.