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Cancellation Policy

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Handlr allows customers to cancel eligible bookings before the scheduled service time. When automatic cancellation refunds are enabled, the refund amount is determined by the active refund windows published below.

How automatic cancellation refunds work

This cancellation policy explains when a customer cancellation may qualify for an automatic refund and how the applicable refund window is determined at the time of cancellation.

Automatic cancellation refunds are currently enabled.

Refund windows

Each window below means the booking must be cancelled at least that many hours before its scheduled start time.

  • Cancel 48 hours or more before the booking: 100% refund
  • Cancel 24 hours or more before the booking: 50% refund
  • Cancel 12 hours or more before the booking: 25% refund

If more than one window matches, the highest qualifying window applies. If no listed window matches at the time of cancellation, no automatic refund is triggered by this policy.

Refund windows are evaluated using the remaining time between the cancellation request and the booking's scheduled start time.

Scope

This policy applies to customer booking cancellations. The refund amount shown during cancellation is calculated from the eligible completed booking payment for that booking.

This policy does not guarantee a refund for every cancellation. It only governs automatic refunds triggered by a qualifying customer cancellation under the configured refund windows.

How the refund amount is calculated

When a booking qualifies, Handlr calculates the refund based on the refund percentage for the applicable window and the eligible paid amount associated with the booking. Any amount already refunded for that payment is excluded from the remaining refundable balance.

When no automatic refund applies

No automatic refund applies when automatic cancellation refunds are disabled, when no refund window matches the cancellation timing, when no eligible completed payment exists for the booking, or when the booking is no longer in a cancellable state.

Changes to this policy

Handlr may update the cancellation refund windows from time to time. The version shown on this page is the currently active public cancellation policy for automatic customer cancellation refunds.

Need help?

If you need help understanding whether a cancellation qualifies for an automatic refund, review the refund preview shown during cancellation or contact Handlr support before confirming the cancellation.

Email: admin@handlr.ph

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